"Proactive care" means taking care of your skin proactively to avoid any skin issues in the future. We believe in "prevention is better than cure." If you take care of your skin at the right time, you can prevent issues in the future and promote long-term skin health.

Skin immunity refers to the skin's natural defense system that protects it from environmental aggressors, bacteria, viruses, and other harmful elements. It is supported by the skin barrier, immune cells, and microbiome, which work together to prevent infections, inflammation, and premature aging. Strengthening skin immunity through proper skincare, hydration, and a healthy lifestyle helps maintain resilient, balanced, and healthy skin.

Our products are manufactured in South Korea using high-performance, science-backed ingredients

We use high-quality ingredients to strengthen your skin's immunity. Our hero ingredients include :

• Niacinamide
• Hyaluronic Acid
• Panthenol
• Probiotics and Prebiotics
• Real Diamond Powder
• Ceramides
• Squalane

Orders are usually delivered within 3-7 business days, depending on your location. Metro cities often receive deliveries faster.

Once your order is shipped, you will receive an email with the tracking details. You can also log into your account and check the "Track My Order" section for updates.

Currently, we do not offer same-day delivery. However, we are working on expanding our shipping options. Most orders are delivered within 3-7 business days.

If you're unavailable, our delivery partner will attempt redelivery on the next business day. You may also receive a call or message to reschedule the delivery.

You can update your shipping address before the order is dispatched by contacting our customer support or updating it in the "My Orders" section of your account.

Yes, you can cancel your order if it hasn't been dispatched. Please do so promptly by logging into your account or contacting customer support.

If your order hasn't been dispatched, you can cancel it by logging into your account and navigating to "My Orders." Click the "Cancel Order" button. If it has already been shipped, cancellation will not be possible.

To return the order, please raise a request within 7 days of delivery by contacting our customer support. Ensure the product is unused and in its original packaging.

We accept returns only in the following cases:

• You received a wrong shipment 
• You received a damaged product 
• You received an expired product 

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, ACELABS will proceed to inspect the same and validate the claim against the evidence shared by the user.

Once approved as an eligible return, a refund or replacement will be issued.  

If the product is found to be ineligible for return, the product will be couriered back to you. 

Currently we do not offer exchanges, you can return the product and place an order for the desired item. Kindly refer to the “how do I return my order” section to check for returns.

We apologise for the inconvenience. Please raise a refund request within 48 hours of delivery. Share clear photos of the damaged product with our customer support team to initiate the refund process.

Yes, we offer free shipping on orders above ₹1500. For orders below this amount, we would charge a nominal fee which is directly applied at checkout.

• Credit/Debit Cards (Visa, MasterCard, RuPay) 
• UPI 
• Net Banking 
• Wallets (Paytm, Google Pay) 
• Cash on Delivery (available for select locations) 

We're here to help! You can reach our customer support via: 

Email: customer.care@ventota.co.in

Our customer support team is available from Monday – Friday between 10 am – 6 pm.

We are committed to providing a resolution within 3 business days for all inquiries and concerns.