Shipping policy

Returns, Replacement, Cancellations

We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.

If you have feedback or concerns about our products, please feel free to contact us at  info@acelabslimited.com (10 am to 6pm IST Mon-Fri).  

Please note that all orders are Final Sale during Acelabs sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges unless damaged (and notified within 24 hours of receiving the order). If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.

Timing 

•    Once you place your order, you will receive a confirmation email.
•    Your order will be processed in 24-48 hours after the confirmation.
•    Any changes in address or cancellations can be done as long the product hasn’t been shipped. Please get in touch on +91 9236351889.
•    You will receive an email notification with the tracking number of your shipment within 1-3 business days (excluding weekends and holidays). 

Unforeseen Delays

Please keep in mind that during sales or peak seasons and public holidays, shipping delays may occur due to factors beyond our control. Your patience is truly appreciated during these times. For assistance, contact us at orders.acelabs@acelabslimited.com .

In the rare instance that your order doesn't reach you within 10 business days, we kindly ask you to reach out to us at orders.acelabs@acelabslimited.com or WhatsApp us on +91 9236351889 (10 am to 6 pm IST Mon-Fri). We will promptly look into the matter and ensure you're kept up-to-date. Customer satisfaction is our priority.